twc rep (who had been very helpful / nice): anything else i can help you with before you go?
christine: i’ve just never been more discouraged by the experience of being someone’s customer. this has nothing to do with you, you were great, i just want our file to show that like … i am so, so upset to be using this service and making these calls and giving you my money, and if another company could help us, i would choose them immediately.
him: this is off the record, but i feel you.
christine: you’ve been great. sorry to put that on you, but i just want my file to be really serious and scary at this point, ya know? i want it to demand attention. i want like, flames to appear on people’s screens when i call.
him: i totally get it.